Day-to-Day IT Support
Responsive, practical help for staff, devices, software and the everyday technology issues that interrupt your business.
Ballarat-based IT consulting
Reliable IT support for the day-to-day and what comes next.
Practical IT support and management, cloud services, migrations, operations and project delivery for small businesses across Ballarat and regional Victoria.
- Responsive day-to-day support
- Onsite or remote
- Proactive IT management
Local to BallaratSupporting regional Victoria
Built for small businessDay-to-day support through to planned projects
One point of contactSupport, management and delivery
Services
Practical support across your everyday IT.
Keep your people productive, your systems organised and your technology moving in the right direction with flexible local support.
Managed Services
Ongoing oversight, maintenance and management of your IT environment so important work does not get missed.
Microsoft 365 & Cloud Services
Setup, administration and improvement of cloud services that help your team work securely and effectively from anywhere.
Project Management & Delivery
Plan and deliver migrations, technology changes and operational projects with clear scope, communication and outcomes.
Business Systems, MSP Tools & Integrations
Hands-on support for business systems, Halo PSA, service workflows, reporting and connections between platforms.
Automation & Custom Solutions
Connect systems, automate repetitive work and build focused web tools where an off-the-shelf solution is not enough.
About JapesIT
25 years of practical IT experience.
Experienced support and delivery, shaped by working across corporate organisations, MSPs, data centres and growing businesses.
For more than 25 years, I have worked across IT support, cloud services, infrastructure, operations, process management and project delivery. That experience includes supporting small and medium businesses across a wide range of industries, as well as working within corporate organisations, managed service providers and data centres.
JapesIT brings that broad experience into a practical, approachable service focused on keeping your technology working and helping your business make sensible improvements.
Based in Ballarat, I work with local and regional businesses onsite where practical, and support teams across Australia remotely.
DirectClear advice without the jargon.
Hands-onSupport backed by delivery.
FlexibleSupport shaped around the job.
AccountableClear next steps and ownership.
Ways to work together
Flexible support for everyday needs and planned change.
Not every problem needs a large project. Choose a practical starting point and adjust as the work becomes clearer.
Hourly IT support
Targeted troubleshooting, administration or advice when your business needs an experienced extra set of hands.
Discuss your needsProject-based work
A scoped engagement with clear deliverables for a migration, system change, rollout or business initiative.
Discuss a projectIT environment review
A focused review of your technology, cloud services, documentation and operational risks, with practical recommendations.
Book a reviewOngoing IT support
Pre-arranged support blocks for day-to-day requests, administration, maintenance and continuous improvement.
Discuss supportOperations improvement project
Focused work to improve procedures, streamline a process, automate repetitive tasks or connect business systems.
Share your ideaStart a conversation
Tell me what your business needs help with.
Whether it is an everyday IT issue, ongoing support need, cloud migration or project, share a few details and I will get back to you to discuss a practical next step.